10 Actions To Improve The CRO Conversion Rate On A Website - Semalt Prompts
Conversion rate is a key indicator to measure the effectiveness of a website in terms of lead generation or sales. It measures the percentage of visitors who complete a specific action, such as a purchase or a completed contact form. If your conversion rate is low, you are likely to lose out on conversion and sales opportunities.
In this article, we will present you with concrete actions to improve the Conversion Rate Optimization (CRO) on your website, highlighting the most effective strategies to increase conversions.
1. Identifying the friction elements on your website
Identifying the friction elements on a website is essential to improve the conversion rate. Frictional elements are anything that can prevent or hinder a user from completing a desired action, such as a purchase or completing a contact form. These elements can include difficult-to-complete contact forms, poorly organised checkout pages, slow-loading images, poor navigation, lack of clarity on pricing, etc.
To identify these frictional elements, it is recommended to start with an analysis of the site performance and user experience. It is possible to use performance analysis tools such as the Dedicated SEO Dashboard to identify pages that have a high bounce rate or a slow load time. It is also possible to use user experience analysis tools to understand how users interact with your site and identify potential sticking points.
2. Improve the quality of your content
Improving the quality of your content is an effective way to attract and retain users' attention on your website, and increase the chances of conversion. Users are more likely to take a desired action if they feel informed and engaged by the content on your site.
Here are some tips for improving the quality of your content:
- Make sure your content is relevant, informative and useful to your target audience.
- Use relevant keywords to improve your site's SEO.
- Use images and videos to reinforce your message and make your content more engaging.
- Be authentic and transparent in your content to build trust with your users.
- Use headings and subheadings to structure your content and make it easier to read.
- Use clear call-to-actions (CTAs) to encourage users to perform a desired action.
- Make regular updates to your content to keep your users interested.
In short, by paying attention to the quality of your content, you can attract qualified users and get them to perform a desired action on your website, which will improve your conversion rate.
3. A/B testing your landing pages
A/B testing (or split-testing) involves creating two different versions of the same page (version A and version B) and showing them to random users to measure the performance of each. This helps to determine which version of the page is more effective in terms of conversion rate.
It is recommended to test specific elements of the page, such as:
- Titles and subtitles
- Images and videos
- Contact forms
- Call-to-action (CTA) buttons
- Content and layout
- Purchase or conversion process
- Special offers or call to action
- Customer testimonials
It is important not to overdo it, choosing one or two elements to test at a time to avoid overloading users with information that could confuse them. It is also important to monitor the results of the tests to determine which versions of the page are most effective and implement them over time.
By using A/B testing to optimise your landing pages, you can significantly improve your conversion rate by identifying the best-performing elements on your site.
4. Optimising the user experience (UX)
Optimising the user experience (UX) is a key element in improving the conversion rate of a website. UX refers to all of a user's interactions and experiences with a website, including visual, functional and emotional aspects. A positive user experience can encourage users to stay on the site and perform a desired action, such as a purchase or a completed contact form.
Here are some tips for optimising the user experience on your website:
- Use clear and intuitive navigation so that users can easily find what they are looking for.
- Use images and videos to reinforce your message and make your content more engaging.
- Simplify the buying and conversion process to make it easier to take the desired action.
- Use customer testimonials to build users' trust in your business.
- Use clear and effective call-to-actions (CTAs) to encourage users to perform a desired action.
Use user experience analysis tools to understand how users interact with your site and identify areas for improvement.
Use heatmap tools to understand user interactions with pages and identify areas for improvement.
5. Use images and videos to reinforce your message
Images and videos can be very useful in reinforcing your message and enhancing the user experience on your website. Images and videos can help make your content more appealing and easier to understand, which can encourage users to stay on your site and perform the necessary actions.
Here are some tips for using images and videos to reinforce your message:
- Use quality images and videos to show your products or services in a professional way.
- Use images and videos to explain complex concepts in a simple and easy-to-understand way.
- Use images and videos to show real customer testimonials to build user confidence in your business.
- Use images and videos to highlight the benefits of your services.
- Use images and videos to create stories and an immersive user experience.
- Use images and videos to show demonstrations of your products or services to help users better understand what they are buying.
- Use images and videos to add emotion to your content and connect with your users.
By using images and videos to reinforce your message, you can improve the user experience on your website and increase the chances of conversion.
6. Simplify the purchase or conversion process
Simplifying the purchase or conversion process is a key element in improving the conversion rate on a website. The simpler and easier to understand the process is, the more likely users are to take a desired action. It is important to minimise obstacles and uncertainties for users to maximise the chances of conversion.
Here are some tips to simplify the buying or conversion process on your website:
- Use a short and simple order form to minimise the time and effort required to complete an order.
- Use a secure payment process to reassure users that their payment information is safe.
- Use a clear order confirmation to inform users that their order has been received.
- Use clear call-to-action buttons to encourage users to place an order.
- Use flexible delivery and payment options to meet your users' needs.
- Use images and videos to show the purchase or conversion process to help users understand how to proceed.
- Use tools to simplify the process such as automatic form filling, one-click payments, etc.
By simplifying the buying or conversion process, you can minimise obstacles and uncertainties for users, which will increase the chances of conversion on your website.
7. Use customer testimonials to build trust
Customer testimonials can be very useful in building user confidence in your business and improving the conversion rate on your website. Testimonials from real customers can help prove the quality of your products or services and show that other people have been satisfied with their experience with you.
Here are some tips for using customer testimonials to build trust:
- Use real, authentic customer testimonials to show your customers' satisfaction.
- Use pictures or videos of your customers to make the testimonials more credible.
- Use customer testimonials to show the quality of your products or services.
- Use customer testimonials to show how your products or services have solved your customers' problems.
- Use customer testimonials to show the benefits of your products or services.
- Use customer testimonials to show how satisfied your customers are with your customer service.
- Use customer testimonials to show the reliability of your business.
By using customer testimonials to build trust, you can show users that other people have been satisfied with their experience with you, which will increase the chances of conversion on your website.
8. Use clear and effective Calls to Action (CTAs)
Calls to action (CTAs) are buttons or links that prompt users to perform a desired action on your website. Clear and effective CTAs can help improve conversion rates by encouraging users to perform a desired action.
Here are some tips for using clear and effective CTAs:
- Use strong action words in your CTAs, such as "Buy Now", "Sign Up" or "Download for Free".
- Use contrasting colours to make your CTAs more visible.
- Use simple forms to make your CTAs more clickable.
- Use CTAs in multiple places on your site to increase the chance of a conversion.
- Use contextual CTAs to encourage users to take an action based on the page they are on.
- Use personalised CTAs to prompt users to take an action based on their behaviour or history on your site.
- Use A/B testing to test different CTA designs and phrasing to see what works best.
By using clear and effective CTAs, you can encourage users to take the necessary actions on your website, which improves the (CRO) conversion rate on a website.
9. Conduct personalisation tests to target visitors
Personalisation is about adapting the content and user experience of a website based on specific information about visitors, such as their browsing history, buying behaviour, location, etc. Personalisation testing can help improve conversion rates by targeting visitors with relevant offers and content that meet their needs and interests. Personalisation testing can help improve conversion rates by targeting visitors with relevant offers and content that meet their needs and interests.
Here are some tips for conducting personalisation tests:
- Use analytics tools to understand your visitors' behaviours and interests.
- Use audience segments to target specific groups of visitors with relevant offers and content.
- Use personalisation scenarios to tailor content and user experience based on visitors' browsing history and actions.
- Use A/B testing to test different personalisation approaches and determine which ones work best.
- Use tools to track the results of personalisation tests to identify the most effective approaches and implement them over time.
- Use tools to automate personalisation scenarios to make it easier to implement tests and changes.
- Use tools to customise error pages to avoid losing users who end up on an error page.
By conducting personalisation tests to target visitors, you can improve the user experience on your website and increase the chances of conversion by providing relevant offers and content that meet the needs and interests of your visitors.
10. Analyze data to understand user behaviour
Data analysis is a key element in understanding user behaviour on your website and improving conversion rates. Analytics tools allow you to track visits, clicks, conversions, most popular pages, traffic sources, etc. The data contained can help you identify trends, problems and opportunities to improve the user experience and increase conversions.
Here are some tips for analysing data to understand user behaviour: Use
- analytics tools such as Google Analytics to track visits, conversions, traffic sources, etc.
- tools to track user behaviour such as heatmaps to understand how users interact with your site.
- page performance tracking tools to identify pages that need optimisation.
- Social media performance tracking tools to understand which campaigns are most effective.
- tools to track ad performance to identify the most effective campaigns.
- tools to track the performance of email campaigns to identify the most effective campaigns.
- tools to track the performance of SEO campaigns to identify the most effective campaigns.
- By analysing data to understand user behaviour, you can identify trends, issues and opportunities to improve the user experience and increase conversions on your website.